Our Commitment to You

Big personality. Thoughtful care.

At It Is What It Is Candles, we bring the color, the creativity, and the cozy. From playful designs to your favorite scents, our candles are made with love—and we want you to feel just as good about shopping with us.

Welcome to our candle crew. Here’s what you can count on.

A little wax. A lot of heart.

• Quality: We put care into every candle we make, from the design to the finishing touches.
• Care: Your experience matters. If something isn’t right, we want to hear about it.
• Community: You’re part of our candle crew. Your trust, ideas, and feedback help our family-owned business grow.

Need a hand? We’re here.

A scent that surprised you, a wick concern, or a question about your order? Get in touch, email Support@itiswhatitiscandles.com, or call (401) 578-4149.

We’ll do our best to help promptly. We review concerns individually and work with you on an appropriate resolution under our refund policy.

Returns are generally limited to unused, unopened candles in their original packaging. For shipping damage, please contact us within 3 days of receipt and include photos of the product and packaging.

Thanks for being part of the glow.

Every order, kind word, and bit of feedback means a lot to our family. Thanks for making room for a little more color, warmth, and candle-inspired fun.

Handmade candles. Big personality. Not edible—just awesome.