Our Commitment to You
At It Is What It Is Candles we believe that every customer deserves to feel happy and satisfied with their purchase. Our candles are crafted with love, and we want your experience with us to be as bright as the glow of our candles!
100% Satisfaction Guarantee
We stand behind the quality of our products. If you ever encounter any issues with your candles—whether it’s a scent you didn’t expect, a wick that won’t burn, or any other concern—please don’t hesitate to reach out.
Your happiness is our priority, and we are committed to making it right!
Here’s How We Can Help:
- Reach Out Anytime: Contact our customer service team through Contact Page or our Call Us (401)-578-4149 anytime you have a question or concern.
- Quick Resolution: We’ll do our best to address your issue promptly. We may offer a replacement, refund, or exchange, depending on the situation.
- Feedback Matters: Your feedback helps us improve our products and services. We appreciate you taking the time to let us know how we can enhance your experience.
Our Promise to You
- Quality: Every candle is made with the finest ingredients, crafted to provide a delightful experience.
- Care: We genuinely care about our customers and are committed to ensuring you love our products.
- Community: We value our candle community. Your trust in us means the world, and we strive to maintain it.
Thank You for Choosing Us!
We’re grateful for your support of our family-owned business. Your satisfaction lights up our day! Add a bit of warmth to your life with our lovely candles, and remember—we’re here for you if you need us!
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Questions?
If you have any inquiries, please don’t hesitate to contact us at ItIsWhatItIsCandleshop@gmail.com