Refund policy

Returns and exchanges

We review return and exchange requests case by case. We generally only accept candles that are unused, unopened, and in their original packaging. Once a candle has been opened or unwrapped, we cannot verify what may have been added to it.

To request a return or exchange, email Support@itiswhatitiscandles.com with your order number, the reason for your request, and photos if relevant. Please wait for approval before sending anything back.

Shipping damage

If your order arrives damaged, contact us within 3 days of receiving it. Please include proof of shipping damage, such as photos of the product and packaging, so we can review a replacement or another appropriate resolution.

If a return or exchange is accepted, we will provide a return shipping label and instructions for sending your package. Items returned without prior approval will not be accepted.

This policy does not limit any rights you may have under applicable consumer protection law.